10:00am Tuesday 20th March 2012
By Helen Morton
A BASINGSTOKE private hospital has been awarded an overall satisfaction score of more than 99 per cent by patients.
The vast majority of those treated at BMI The Hampshire Clinic, in Basing Road, Old Basing, in 2011 rated the overall quality of care as either good, very good or excellent.
A total of 2,127 patients completed an independent survey, conducted by market research firm Howard Warwick Associates, between the period January 1 to December 31, 2011.
The survey measured patient satisfaction across a broad range of criteria including patients’ overall impression of admission, consultant care, imaging, anaesthetists, theatre staff, accommodation and whether patients were treated with respect and dignity.
Overall nursing care received a rating of 99.2 per cent, while the patient overall satisfaction score was 99.3 per cent.
BMI The Hampshire Clinic employs 220 members of staff, and works with 90 consultants. Its major specialities are orthopaedics, urology, general surgery, pain, gynaecology and general medicine.
Justin Hely, executive director at BMI The Hampshire Clinic, said: “The team here at BMI The Hampshire Clinic are very dedicated to providing our patients with the high standards of care, and our patients tell us they are particularly appreciative of their efforts.
“We are all very proud of our hospital and we make it our priority to work hard to make each patient’s time with us as comfortable as possible.
“Our patient survey is an important indicator of how well we achieve this, and we monitor the results very closely. This latest result is something to be very pleased about. However, we need to make sure we build on this for 2012.”
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