A DISABLED man was left to eat outside in the rain at Prezzo in Romsey last week after the restaurant failed to provide adequate access for him to enter the building.

Michael Grimmett tweeted Prezzo on Friday 1 October to ask how he could complain to the nationally known Italian restaurant chain.

In the Tweet where Michael had attached a video of himself sat in the torrential weather under a parasol he wrote: “Hey, @love_prezzo, how does one make a complaint about the lack of ramp access at your Romsey restaurant. I mean you do have a ramp, but it doesn’t fit the doorway, your management were so so rude, forcing me to eat outside in the rain. A unique experience.”

A spokeswoman for Prezzo previously told the Advertiser: "We were truly dismayed to see the video which Michael Grimmett has posted on social media.

“We apologise fully and unreservedly to Mr Grimmett for the distress and embarrassment we’ve caused." They also said they intended to act urgently and would carry out an immediate investigation.

Prezzo has now told the Advertiser they have acted swiftly on the situation and taken several measures to improve the restaurant located in Romsey town centre.

A spokesman said: "Last week we promised to take urgent action, not words. We have ordered a new ramp for our Romsey restaurant which will allow disabled customers like Michael to access the restaurant more easily. This should arrive in the next 24 hours (Wednesday 6)."

"We have completed accessibility audits at all our restaurants. This includes identifying the facilities available, if any maintenance is required and any improvements needed for disabled access.

"In October all of ourrestaurant managers will receive refresher disability training which will help make visits for disabled customers easier and smoother.

"We would like to thank Michael for his constructive engagement with us. By working in partnership with disabled customers and the disabled community more widely, we will continuosly improve the accessibility of our restaurants.

"We know we can always get better so that every customer leaves wanting to return. As we get better we will update our website to ensure that we have accurate and clear communications about facilities at our restaurants."