A HOUSING association with a Basingstoke base has appointed a new senior boos.

Tom Norris has been appointed to the new role of chief operating officer at VIVID and will be joining the 30,000-home housing association, which has an office in Kingsclere Road.

Mr Norris has previously worked in customer experience, operational activity and transformation within the UK transport industry and previously served the role of projects director at Serco.

Mark Perry, chief executive of VIVID, said: “We’re delighted Tom’s joining us and are excited about the experience he’ll bring to shape and strengthen our approach to customer service and our wider customer offer.

"What’s most important to us is the people who live in our homes now and in the future. Tom will start with us at a time when we seek to build a new culture focussed on creating a truly great customer experience.”

Mr Norris said: “Throughout my career I’ve always been hugely customer focussed and an avid believer in both people and technology working hand in hand to deliver exceptional customer experience. I’m both privileged and delighted to be joining the team at VIVID and I look forward to building upon the organisation’s impressive achievements.”